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At Eagle-Signal, we employ a professional staff of Application Engineers whose full time responsibility is to help you select the proper product, install it correctly, and get it up and running to your satisfaction. These friendly and knowledgeable people are available during business days from 7:00 am to 4:45 pm Eastern Standard Time (EST).
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US Headquarters
Danaher Industrial Controls
2100 W. Broad Street
Elizabethtown, North Carolina
USA |
Application Assistance & Technical Support
Toll Free: +1. 800.390.6405
Fax: +1.910.879.5486
Email: eagle-signal.techsupport@dancon.com
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Before You Call - Technical Support Checklist
Before calling for Eagle-Signal technical support, have you reviewed our online trouble-shooting resources?
Online Support
View Eagle-Signal's online Knowledge Base, a searchable database for:
Downloads available on:
Be Prepared
To potentially avoid the time and expense of a long-distance call, please make certain you have your Eagle-Signal brand timer serial number, mount interface, type of communications interface, and a detailed description of the problem ready. Only with ALL of this information can our Application Engineers give you fast and accurate assistance.
To help you gather all the facts, feel free to use one of our Application Assistance Form as a guideline and email it in or call us directly at +1.800.390.6405.
Required Information
If you call technical support, you will need to provide all of the following information to ensure fast and accurate service:
- Your contact information, company name, address, and telephone number
- If possible, please have your Timer with you and available when you call:
- Service request number (if available)
- Timer serial number
- Timer Model number
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