Eagle-Signal CUSTOMER CARE FAQ

Simply contact us.  Customers can also update our mailing register by visiting the home page and registering their new address information with our Marketing Dept to ensure that they receive all pertinent new product launch, Webcast and newsletter information that relates to their purchase.

To be added to our mailing list, simply register yourself using our Mailing List Form  located on the home page.   For general inquiries or to be removed from our mailing list, simply fill out our General Inquiry Form.

To order Eagle Signal product literature, access and complete our on-line Eagle Signal Literature Request Form for end-users or for distributors and email your request to our literature fulfillment department.  Processing is usually prompt and occurs within 3-5 days.

A restocking charge of 25% is typically applied to cancelled or returned DICG Eagle Signal goods with the exception of customized and rush order products which are built to order and non-returnable.  Consult your  DICG Customer Care Representative  for more information on our cancellation and return policy.

Consult your Eagle Signal Customer Care Representative for cancellation inquiries at +1.910.390.6405 or email us directly at ETN-customerservice@dancon.com for prompt assistance. 

NOTE: Built to order custom products and RUSH order products are not returnable.

A restocking charge of 25% is typically applied to cancelled or returned DICG Process Control goods with the exception of customized or rush order products which are non-returnable.  Consult your Eagle Signal Customer Care Representative for more information on our restocking policy.

Refer to our helpful DICG Distributor Locator for quick access to the Eagle Signal distributors in your region.

Yes.  Refer to our helpful Eagle Signal  Online Distributor Sales Locator or to http://www.danaherindustrialcontrols.com/ for quick access to the global Eagle Signal representative in your region of the world.

Complete our convenient DICG Process Controls Distributor Application Form to be considered and to find out how to become a member of our  PartnerPACT™ Distributor and Channel Program.

A restocking charge of 25% is typically applied to cancelled or returned DICG Process Controls goods with the exception of customized and rush order products which are built to order and non-returnable.  Consult your Customer Care Representative  at +1.910.390.6405 (order processing) for more information on our cancellation and return policy.

Check the Eagle Signal packing slip against the items received to ensure that all items have arrived that were shipped. If you received an incorrect item and the item is listed in the packing slip, contact your Customer Care Representative at +1.910.390.6405.

If an item appears on the packing slip but has not arrived, it may still be in transit, contact your Customer Care Representative and be sure to have the following information ready:  Customer #,  Invoice #, Model #.

An Eagle Signal Customer Care Representative will assist you in obtaining a replacement for any damaged items received.  Notify your Eagle Signal Customer Care Representative of any damaged shipment you receive by completing and emailing the Missing, Wrong, Damage or Lost Online Form.  When filling out the form, please specify in the field labeled "to better address your request, please provide a brief explanation" if the package was damaged. Also be sure to include a description of the location and amount of damage on the package.

Simply fill out and email our Online RMA Form  for prompt RMA assistance usually within one business day.  Please be as specific about your problem as possible and include Product, Brand, Model #, Serial # and Purchase Order # as well as any pertinent Application details. The more information you give us, the more quickly and more thoroughly we can solve your problem.

To inquire about the status of your RMA, call us at +1.910.390.6405. Be sure to have your Eagle Signal Model # and Manufacturing Date Code available when you call.

Delivery on Eagle Signal timer products is 3 business days; For our "customer-ized" custom product orders, consult your Customer Care Representative  and the factory for exact lead time information.

Note: Individual models have exceptions.

A minimum order charge of $50 USD (Net) is applicable on all invoiced Eagle Signal orders effective as January 28, 2005.

NO premium charges are applied to Eagle Signal Timer orders with the exception of some Return Material Authorizations (RMA's).   Consult your Customer Care Representative at +1.910.390.6405 for information on RMA rush charges that may apply to on your return/repair authorization request.

Yes. Eagle Signal customers can utilize our convenient online e-commerce ordering system to order products directly from the factory using a valid credit card, expiration date, contact name, phone and fax number details.  To buy online, refer our How to Buy  direct link for more details.

YES. DICG does offer a direct payment option to its feedback control customers.  Submit your direct payment to Danaher Industrial Control at Bank of America, P.O. Box 91890, Chicago IL 60693.

Contact DICG's Accounting Department for general inquiries concerning the credit status of your Eagle Signal brand process control account at Toll Free: +1.800.390.6405 or 910.862.2511.

Customer invoice copies are automatically faxed to our customers each week unless special requests are to have them mailed.  To receive a duplicate copy of your invoice, simply email DICG Customer Care at Email: ETN-customerservice@dancon.com or call us at +1.910.390.6405.

End-user inquiries for Eagle Signal brand product or literature information are possible using our convenient End-User Literature Request form.  For prompt turnaround, be sure to specify product Model, Qty and required time turnaround details within your request. 

Resellers requiring Eagle Signal brand product literature, are encouraged to use our convenient Online Distributor Literature Request form.  Please be sure to specify product model, qty, required turnaround and related shipping information to ensure prompt literature order fulfillment.

Customers needing pre-sales assistance, can either utilize our Distributor Locator to find the name of the closest distributor in their area, or fill out a General Inquiry Form which promptly gets forwarded to the appropriate DICG Territory Manager in your area.

Customers needing product application assistance, can fill out a General Inquiry Form or utilize our Distributor Locator to find a Eagle Signal distributor in their area.    For technical product support and assistance, simply fill out an Application Assistance Form  for prompt assistance via email or call our Applications Support Group @ +1.800.390.6405 to speak to one of our friendly and knowledgeable engineers directly.

The pricing provided on DICG's Eagle Signal Timer website is standard MSRP List pricing.  To get a price quotation on a Eagle Signal timer, please complete the Quotation Request Form and a DICG Sales Representative will contact you promptly. If you need assistance with selecting the right product for your application, please complete the appropriate Application Assistance Form or call one of our Application Support Representatives @ +1.800.390.6405 to discuss your application and answer any technical application questions that you may have. 
We look forward to serving you!

To learn more about the complete line of Danaher Industrial Controls products and affiliates encompassing 26 reputable and recognized worldwide industrial control and sensing brands and growing, go to http://www.danaherindustrialcontrols.com/ to resource all your factory and process automation needs from us as your one source global supplier!

To learn more about our Danaher parent company, goto http://www.danaher.com/.  Danaher businesses represent a conglomeration of over 5 different yet distinct business segments including Dental Technology, Industrial Sensing and Controls, Motion Control, Power Quality, Product Identification and Safety & Aviation.

At DICG, "customer-ization" is one of the services we do best.  If you do not see a suitable controller solution amongst our standard product offering, we would be happy to customize a solution to your specific application requirement.  To start the customization process and obtain lead time notification, simply fill out the Application Assistance Form for prompt email assistance or call our friendly and knowledgeable Applications Support Group @ +1.800.234.8731.

Customers needing customized product assistance, can fill out the General Inquiry Form or for Technical Support assistance,  call our friendly and knowledgeable Factory Automation Technical Support Group @ +1.800.390.6405. Be sure to specify the brand and product category of interest.

Eagle Signal brand controllers contain no toxic materials that require specialized handling or a re-cycling, hence DICG does not currently offer a recycling program.

Yes, but only when specialized MARCOM promotions are in effect. Check the DICG Eagle Signal brand website regularly to see if any specialized promotions are available for you to take advantage of.

Most Danaher Industrial Controls Eagle Signal Timer products are covered under a standard 1-3 year warranty (varies by product).  Standard products manufactured by the DICG are warranted to be free from defects in workmanship and materials for a period of 1 to 3 years (model dependent) from the date of shipment. Products which are defective in workmanship or materials will be repaired or replaced by DICG at no cost to the buyer.  For inquiries and complete details on DICG's Process Control product warranties, consult the Terms and Conditions section of your Eagle Signal brand catalog or price list.  Or contact one of our knowledgeable Customer Care Representatives directly.